Refund policy
If you decide to return your sofa or furniture because you have changed your mind, you are responsible for the cost of returning the item to us.
Due to the size and weight of our furniture, return collection costs can vary depending on the item, location, and delivery requirements. If you require us to arrange collection, the collection cost will be confirmed with you before collection takes place and will be deducted from your refund.
These charges reflect the reasonable costs involved in transporting furniture back to our warehouse, including collection, vehicle, fuel, and handling costs.
If your item is faulty or arrives damaged, we will cover the return costs and provide an appropriate solution in accordance with UK consumer law.
Your Right to Return
You have 14 days from the date of receiving your order to request a return for a refund. This is in line with UK consumer protection regulations.
To be eligible for a return:
- Items must be in their original condition, unused, and with all original packaging intact.
- Assembly services or customised products are non-returnable.
How to Initiate a Return
To start a return, please contact us within 14 days of delivery:
Email: vero-furniture@outlook.com
Please provide your order number and details of the item(s) you wish to return. Our customer service team will provide instructions and arrange the next steps.
Return Shipping
Customers are generally responsible for return shipping or collection costs unless the item is faulty or damaged.
Due to the size of our products, we may need to arrange a specialist furniture collection service. Any applicable collection charges will be confirmed before collection and deducted from your refund.
Refund Processing
Refunds are processed to the original payment method once the returned item is received and inspected.
Refunds typically take 5–10 business days to appear in your account, depending on your bank or card provider.
Damaged or Faulty Items
If your order arrives damaged or faulty, please notify us immediately. We will arrange either a replacement or a full refund, including any return shipping costs.
Items That Cannot Be Returned
- Customised or personalised furniture
- Assembly services that have been completed
- Items not in their original condition or showing signs of use
Additional Information
We reserve the right to refuse returns that do not meet these criteria.
Returns and refunds will always be handled fairly and in accordance with UK consumer law.
Contact Us
For any questions or assistance regarding returns and refunds:
Email: vero-furniture@outlook.com