Help Centre
Frequently Asked Questions
How long will my order take to arrive?
Delivery times depend on the product you have ordered.
- Standard delivery items: 14–21 days
- Made-to-order furniture: 21–28 days
Once your order has been processed and is ready for delivery, we will keep you updated with further information.
Are all furniture items made to order?
Most of our furniture items are made to order to ensure your product is prepared specifically for you. Some items may be available for standard delivery depending on stock availability.
Will my furniture arrive assembled?
Furniture items do not arrive pre-assembled. Our delivery team will assemble your furniture at your home upon delivery, ensuring it is set up correctly and ready for you to enjoy.
Can I choose my delivery date?
Once your order is ready for delivery, our delivery team will contact you to arrange a suitable delivery date.
Can I change my order after placing it?
If you need to make changes to your order, please contact us as soon as possible. Changes may not be possible once your order has entered processing or production.
Can I cancel my order?
Most furniture items are made to order. Made-to-order items cannot be cancelled once production has been initiated. Please contact us as soon as possible if you need assistance with your order.
Do you deliver across the UK?
Yes, we currently deliver furniture across the United Kingdom. Delivery availability may vary depending on your location and the product ordered.
How will I know when my order is ready for delivery?
You will receive updates regarding your order once it has been processed and prepared for delivery.
What happens if my furniture arrives damaged?
Please contact us as soon as possible with details of the issue and photographs of the item. Our team will review the issue and assist you.
Can I return my furniture?
For full information regarding returns, refunds, and eligibility, please refer to our Returns & Refunds Policy.
How can I contact Florence Furniture?
If you have any questions or require assistance, please contact our support team:
Email: florence-furniture@outlook.com
