Delivery & Shipping Policy
Order Processing
All orders placed with Florence Furniture are processed once payment has been successfully confirmed. After your order has been processed, your furniture will be prepared for dispatch through our delivery partners.
You will receive an order confirmation email after placing your order. Once your order is ready for delivery, we will provide any necessary delivery updates.
Delivery Coverage
Florence Furniture currently delivers across the United Kingdom. Delivery availability may vary depending on your location, product type, and delivery requirements.
Delivery Times
Standard Products:
Delivery typically takes 14–21 working days from the date your order is processed.
Made-to-Order Products:
Made-to-order furniture items typically require 21–28 working days due to the additional production time required to create your item specifically for you.
Please note that delivery times are estimates and may vary depending on product availability, manufacturing schedules, courier availability, and circumstances outside of our control.
Delivery Method
Furniture items are delivered using specialist furniture couriers where required to ensure your order is handled safely and securely during transportation.
Delivery arrangements may vary depending on the size, weight, and type of furniture ordered.
Delivery Scheduling
For larger furniture items, sofas, or multiple-item orders, delivery coordination may be required. Our delivery team or courier partners may contact you to arrange a suitable delivery date and confirm access details before delivery.
Delivery Charges
Any applicable delivery charges will be clearly displayed at checkout before payment is completed.
Delivery costs may vary depending on your order contents, product size, and delivery location.
Access & Delivery Conditions
Customers are responsible for ensuring the delivery location is suitable and accessible for the furniture ordered.
Please ensure that:
- Doorways, hallways, staircases, lifts, and access points are large enough for delivery.
- Any obstacles that may prevent safe delivery are removed before arrival.
If delivery cannot be completed due to restricted access, incorrect delivery details, or nobody being available to accept the delivery, additional charges may apply.
Damaged or Missing Items
Please inspect your order upon delivery. If your item arrives damaged, has missing parts, or there are any issues with your delivery, please contact us as soon as possible so we can assist you.
Email: florence-furniture@outlook.com
Failed or Delayed Deliveries
Florence Furniture is not responsible for delays caused by incorrect delivery information, customer unavailability, access restrictions, courier delays, or circumstances outside of our reasonable control.
We will always aim to support customers and resolve any delivery issues as quickly as possible.
Contact Information
For any shipping or delivery enquiries, please contact us:
Email: florence-furniture@outlook.com
