12-Month Manufacturer’s Warranty

At Florence Furniture, we want you to enjoy your furniture with confidence. Our products come with a 12-month manufacturer’s warranty covering manufacturing defects and faults arising under normal domestic use, subject to the applicable manufacturer’s warranty terms and conditions.

The warranty does not cover general wear and tear, misuse, neglect, accidental damage, improper cleaning, unauthorised alterations, or damage caused by failure to follow the care and usage instructions provided, where such exclusions are permitted by law.

Warranty Claims & Evidence Requirements

All warranty claims must include sufficient supporting evidence to allow us to assess the reported issue. Customers are required to provide:

• Their order number and contact details.
• A clear description of the fault or issue.
• Clear photographs or videos showing the fault or damage.
• Any additional reasonable information required to assess the claim.

Florence Furniture may request further evidence where necessary. Claims may be delayed while we await the requested information. All claims will be assessed fairly and in accordance with the applicable manufacturer’s warranty terms and UK consumer protection legislation.

Providing evidence helps us investigate the issue but does not remove or restrict any statutory rights a customer may have under applicable law.

Customer-Caused Damage

Florence Furniture is not responsible for damage caused by customer misuse, mishandling, accidents, improper cleaning, neglect, unauthorised alterations, or failure to follow the care and usage instructions provided, where such damage is not attributable to a fault for which we are legally responsible.

Customers are expected to take reasonable care of their furniture and follow the relevant care, assembly and usage instructions.

Damage determined to have been caused by the customer will not normally be covered by the manufacturer’s warranty. However, any reported issue will be assessed individually to establish, where reasonably possible, whether it resulted from customer-caused damage or a manufacturing defect.

Reporting a Fault or Damage

If you discover a fault or damage affecting your furniture, please contact Florence Furniture as soon as reasonably possible. Please include your order number, a description of the issue and sufficient supporting photographs or videos.

Where reasonably possible, please retain relevant packaging and avoid attempting repairs or making alterations before contacting us, so we can properly assess the issue.

Compliance with UK Consumer Law

Florence Furniture is committed to complying with applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and other relevant laws governing the sale of goods and consumer rights.

Our warranty policy operates alongside, and does not replace or restrict, your statutory rights. Depending on the circumstances, customers may be entitled to a repair, replacement, refund or another remedy where goods are faulty, not as described, or do not meet the requirements of applicable law.

Nothing in this policy excludes or limits any liability or consumer right that cannot legally be excluded or limited.

Contact Us

For warranty claims, fault reports or any questions regarding this policy, please contact our customer service team.

Email: florence-furniture@outlook.com

Florence Furniture is committed to providing professional customer service and handling all enquiries fairly, in accordance with applicable UK consumer protection laws.